Alejandro
Professional Experience
Senior Solutions Architect (2023 - 2025)
Delivery Manager (2023 - 2025)
Operations and Project Subdirector (2019 - 2023)
Delivery Manager (2014 - 2019)
IT Manager (2012 - 2014)
Delivery Manager (2010 - 2012)
Project Manager - PMO (2007 - 2010)
Project and Technologies Consultant (2004 - 2007)
Senior Solutions Architect & Delivery Manager - Experis
2023 - 2025 - IT Consulting
Objective
Key achievements
Key functions
Technologies / Frameworks
Technology Leader, responsible for the design and implementation of mission-critical enterprise platforms, ensuring efficiency, profitability, and regulatory compliance in Mexico, the U.S., and LATAM. Experience in cloud solutions (Salesforce, Workday, ServiceNow, SAP), secure payment systems (PCI DSS), and advanced analytics (AI/ML, Data Lakes).
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Generated +$15MMXN in revenue in 18 months through the launch of three new services (Nike).
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Recovered 22% in declining markets through digital solutions for the financial sector (Banorte, Santander).
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Increased sales by $1.3MUSD with the implementation of PCI DSS solutions for retail and manufacturing (Grupo Modelo).
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Design B2B business models and entry strategies in key sectors in Mexico, LATAM, and the US (offshore, nearshore, onshore).
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Evaluate and ensure the viability and profitability of projects/services with a CAPEX/OPEX focus.
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Lead the implementation of strategic projects: resources, suppliers, budgets, risks, and changes.
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Design and implement corporate solutions for global clients in ERP, CRM, Cybersecurity, Observability, and RPA.
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Define and standardize technological architectures and frameworks, ensuring scalability and efficiency.
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Agile, Scrum, SAFe, DevOps, ITIL, COBIT, TOGAF, Kanban, PMI, ITSM.
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AWS, Python, Dynamics, Salesforce, NetSuite, PeopleSoft, Azure, SAP S/4HANA, Dynatrace, Datadog.
Operation and Project Subdirector - Flex
2019 - 2023 - Manufacturing company
Delivery Manager
2014 - 2019
Objective
Key achievements
Key functions
Technologies / Frameworks
Responsible for defining and executing the regional technology strategy in the areas of Manufacturing, Logistics, Warehousing, Support, and Production, leading portfolios worth over $25MUSD and a team of over 350 employees across six countries. Team lead of the quality, technical support, project management, maintenance, and logistics teams, ensuring service delivery and the execution of operational improvements.
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60% reduction in IT costs and 98% improvement in availability through migration of systems to the cloud.
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95% increase in on-time delivery through standardization of the regional PMO.
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Certification of more than 30 warehouses with security systems in one year, reducing incidents by 80%.
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Managed the area's budget, +$25M USD (CAPEX/OPEX) and led teams of +350 FTEs across 6 countries.
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Led the LATAM PMO (25 PMs, +20 suppliers), achieving 92% efficiency on critical projects.
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Ensured effective project delivery (Agile, Scrum, Kanban, PMI), with 95% effectiveness.
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Optimized changes and provided 24/7 support across SAP, Dynamics, Salesforce, RPA, and Workday platforms, achieving 99% availability.
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Consolidated regional logistics and warehouse operations, achieving DIT productivity of 94% and INVT productivity of 99%.
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Promoted training in workplace safety methodologies and policies, achieving +20% in productivity and 100% in compliance.
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Scrum, Kanban, Lean, COBIT, OPM3, PMI, ISO 14001-45001-9001-5500, ITSM, ITIL.
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SAP Success Factors - S/4HANA, Workday, Peoplesoft, Salesforce, Jira, Primavera, Project, ServiceNow.
IT Manager - SRM
2012 - 2014 - IT consulting
Delivery Manager
2010 - 2012
Objective
Key Achivements
Key functions
Technologies / Frameworks
Responsible for the company's technological strategy and operations (Systems, Infrastructure, Equipment, Cybersecurity), ensuring operational continuity, technological innovation, efficiency, and regulatory compliance in hybrid environments. Leadership in 24/7 support, automation, and customer management, applying global standards (ITSM, COBIT, ITIL).
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A 20% reduction in costs and a 25% reduction in TTM through the adoption of agile methodologies in systems development.
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A 90% reduction in efficiency in 6 months after implementing IT support policies.
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A 83% increase in user satisfaction after deploying a ticket management system (ServiceNow).
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Manage the IT budget (+$2 million MXN/year), achieving +20% efficiency in assets and suppliers.
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Manage +30 annual projects (clients and internal) for digitalization, operational efficiency, and technological innovation.
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Implement and support business systems (SAP ECC, Salesforce, Dynamics, SharePoint).
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Establish operational improvement frameworks (ITIL, ITSM, COBIT), increasing overall efficiency by +30%.
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Develop and certify technical teams, reducing MTTR by -35% and achieving 98% trained personnel.
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PMI, COBIT, TOGAF, ITIL, ISO 27001, DevOps y SOA.
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ServiceNow, SAP, Dynamics, SharePoint, EPM, Project, SAS, SQL Reporting Services.
