Professional Experience

Experis

Senior Lead of Digital Solutions (2023 - 2025)

FLEX

Operations and Project Subdirector (2017 - 2023)

Delivery Manager (2014 - 2017)

SRM

IT Manager (2012 - 2014)

Delivery Manager (2010 - 2012)

Volaris

Project Manager - PMO (2007 - 2010)

ITERA

Project and Technologies Consultant (2004 - 2007)

Senior Lead of Digital Solutions - 2023 - 2025
IT Consulting

Objective:

Lead the design and implementation of strategic digital solutions for companies across Mexico, LATAM, and the U.S., ensuring full alignment between technology and business objectives, operational optimization, and profitability maximization.

Recognized leader in delivering complex portfolios by integrating ERP/CRM platforms, BI ecosystems, and Cloud solutions to drive efficiency, scalability, and sustained regional expansion.

Key achievements:

+40% increase in sales by designing more than 50 technological solutions in just 3 months.
$15 million pesos increase in revenue in 18 months, thanks to the launch of 3 new retail operations in Mexico.
+22% increase in revenue by recovering declining critical accounts through strategic alliances.

Key activities:

Design and implement enterprise platforms: Cloud, ERP, CRM, payment systems, advanced analytics.
Advise CEOs, CFOs, and senior management on digitalization, operating models, and transformation with a strategic business focus.
Define governance and architecture frameworks for standardization, risk mitigation, and operational scalability.
Lead multidisciplinary teams (frontend, backend, QA, DevOps, Cloud), reducing TTM by 35% and increasing productivity by 20%.
Build strategic alliances with technology providers (Microsoft, Salesforce, SAP), reducing licensing costs.
Evaluate and implement emerging technologies (AI, RPA, IoT, analytics) to drive innovation and competitive advantage.
Establish KPIs to measure the impact of technology on revenue and efficiency.

Frameworks / Technologies:

Agile, Scrum, SAFe, DevOps, ITIL, COBIT, TOGAF, Kanban, PMI, ITSM.
AWS, Python, Dynamics, Salesforce, NetSuite, PeopleSoft, Azure, SAP S/4HANA, Dynatrace, Datadog.

Deputy Director of Operations and Projects - 2017 - 2023
Delivery Manager - 2014 - 2017
Manufacturing

Objective:

Lead the definition and execution of the regional technology strategy for Operations in LATAM (Manufacturing, Logistics, Warehouse, and Support), managing a portfolio exceeding USD $25M and directing a global team of 350+ resources (Projects, Quality, Support, and Delivery).

Ensure business expansion, profitability, and operational continuity through effective management of resources, risks, and budgets.

Key achievements:

60% reduction in infrastructure costs, with 99% availability, due to the migration of systems to the cloud, improving EBITDA.
95% of projects delivered on time, due to the standardization of the PMO in Latin America.
33% reduction in warehouse losses, due to the implementation of control and operational efficiency models.
94% on-time equipment deliveries, through warehouse modernization (infrastructure, processes, and systems).
100% compliance with SOX, GDPR, ISO, and COBIT audits, strengthening risk management and governance.
98% SLA compliance and 98% MTTR performance, ensuring business continuity in critical operations.

Key activities:

Regional Efficiency: Consolidate LATAM services and operational centers, saving 60% on operating costs.
Regulatory Compliance: Ensure regulatory, financial, tax, and legal compliance for services in LATAM.
Enterprise Systems: Lead the delivery of ERP, CRM, EMV, and RPA systems to NIST, GDPR, and PCI-DSS standards, with a 95% success rate.
Operational Management: Provide 24/7 L1-L2 support for critical systems: SAP, Dynamics, Salesforce, Citrix, Worday, with KPIs at 98%.
Operational Efficiency: Define the 24/7 support model for change management, monitoring, and recovery, with a 98% MTTR.
Production Services: Manage LATAM IT distribution centers, warehouses, and inventories, ensuring deliveries and profitability.
Project Management: Drive project execution with hybrid methodologies, achieving 95% on-plan delivery.
Quality: Implement operational quality systems (ISO 55000, 9001, Lean) with 100% audit compliance.
Prospecting and Sales: Service monitoring and evaluation, generating sales leads for new services/projects.
Governance: Certify IT operations using COBIT, ISO, EMV, and ITIL standards, with 100% audit compliance.

Frameworks / Technologies:

Scrum, Kanban, Lean, COBIT, OPM3, PMI, ISO 14001-45001-9001-5500, ITSM, ITIL.
SAP Success Factors - S/4HANA, Workday, Peoplesoft, Salesforce, Jira, Primavera, Project, ServiceNow.

Solutions Architect / Delivery Manager - 2023 - 2025
IT Consulting

Objective:

Direct the technology strategy and end-to-end IT operations, ensuring operational continuity, innovation, and sustainable business growth while managing an annual budget of MXN $20M and a multidisciplinary team of 50+ specialists.

Promote a culture of excellence, ownership, and continuous improvement, optimizing costs and increasing the availability of critical services.

Key achievements:

A 20% reduction in costs and a 25% reduction in TTM through the adoption of agile methodologies in systems development.
A 90% reduction in efficiency in 6 months after implementing IT support policies.
A 83% increase in user satisfaction after deploying a ticket management system (ServiceNow).

Key activities:

Manage the IT budget (+$2 million MXN/year), achieving +20% efficiency in assets and suppliers.
Manage +30 annual projects (clients and internal) for digitalization, operational efficiency, and technological innovation.
Implement and support business systems (SAP ECC, Salesforce, Dynamics, SharePoint).
Establish operational improvement frameworks (ITIL, ITSM, COBIT), increasing overall efficiency by +30%.
Develop and certify technical teams, reducing MTTR by -35% and achieving 98% trained personnel.
Staff development: Improve work skills by training 90% of staff in: ITSM, ITIL, COBIT, TOGAF, ISO, Lean.

Frameworks / Technologies:

Scrum, Kanban, Lean, COBIT, OPM3, EMV, ESG (GRI/SASB), PMI, ISO, ITSM, ITIL.
SAP Success Factors - S/4HANA, Workday, Peoplesoft, Salesforce, Jira, Primavera, Project, ServiceNow.