Ing. en Sistemas, Operaciones y Proyectos

Alejandro Antonio
Systems, Operations and Project Engineer.

Professional summary.

Operations & IT Executive with 19+ years of experience leading operations, technology services, and large-scale transformation programs across manufacturing, IT, food, auditing, and consulting sectors. Expert in turning operational areas into strategic business partners, managing portfolios exceeding $25M USD and cross-functional teams of 350+ professionals.

Proven leader in IT service delivery, infrastructure, logistics, project/program management, and M&A initiatives. Skilled in P&L oversight, contract management, and nearshore/offshore models, ensuring efficiency, scalability, and service continuity. Recognized for building high-performance teams, optimizing costs, mitigating risks, and driving sustainable growth.

Leader of the Operations (Warehouse, Logistics, Support), Engineering (Software Development, Delivery) and PMO areas.
Management of standards like PMI, OPM3, ITIL, SAFe, DevOps, TOGAF, COBIT.
Certified instructor in Lean Sigma, ISO 9001, COBIT, MS Project and Scrum.

Key experience

Strategy and Planning: Alignment between business and IT, regarding their programs, resources, investments and services.
Operations and IT Management: Infrastructure, development, delivery, and support of mission-critical services and systems.
PMO: Management of initiatives based on agile/hybrid methodologies, cost control, risks, and allocated resources.
Financial Planning: Supplier management and P&L (OPEX/CAPEX), contract negotiation, investments, and allocations.
Continuous Improvement: Management and optimization of operations using international standards: Lean, ISO, COBIT, SOX.
Stakeholders: Advising senior executives on organizational change management and the development of high-performance teams.
Leadership and Talent Development: Leadership and development of teams of 350+ professionals over nearshore/offshore models.
Modernization/Digital Transformation: Implementation of ERP/CRM solutions, analytics, automation, and cloud infrastructure.

Main Roles

IT and Delivery Manager

Systems and Service Delivery Manager, with experience implementing digital transformation strategies that have optimized operating costs by up to 30% and accelerated the delivery of critical services in multinational companies (banking, retail, e-commerce, manufacturing, telecom) in Mexico, LATAM and the US.

Expert in the integration and management of operational services based on technology management frameworks (ITSM, TOGAF, ITIL, COBIT, ISO 27001), ensuring quality, operational continuity, information security, and alignment with business strategy.

Solutions Architect

Technical leader and solutions architect certified in development and project management methodologies (Agile, Scrum, SAFe, DevOps), specializing in the design, integration, and construction of high-impact corporate solutions (SAP, Dynamics BC, Salesforce, ServiceNow, Dynatrace, Azure, PeopleSoft, PCI-DSS, ML, BI, RPA).

Consultant for the definition and implementation of IT management models (ITIL, COBIT, ITSM, TOGAF) aligned with business strategy.

Project Manager - PMO

Project Manager with over 15 years of experience leading complex IT and business projects, with multi-million-dollar budgets and multidisciplinary teams in multinational environments.

Certified in agile and hybrid methodologies (Agile, Scrum, SAFe, PMBOK), achieving on-time deliveries on over 95% of projects, maximizing ROI, and ensuring key stakeholder satisfaction.

Specialist in governance, risk management, and strategic alignment of projects with corporate objectives.

Operation and Project Subdirector

Projects and Operations Subdirector with a solid track record in managing strategic portfolios, digital transformation, and process optimization in LATAM, leading teams of up to 350 employees and managing budgets exceeding $25M USD.

Specialist in operations standardization and certification, continuous improvement (Lean, Six Sigma), and shared service models, achieving efficiency increases of over 25% and double-digit operating cost reductions.