Ing. en Sistemas, Operaciones y Proyectos

Alejandro Antonio
Systems, Operations and Project Engineer.

Professional summary.

Project and Technology Leader with over 20 years of experience driving technological transformation, operations, and growth across diverse sectors (retail, pharmaceutical, food, beverages, manufacturing, banking, consulting) in Mexico, LATAM, and the U.S. Focused on transforming IT and Project departments into engines of profitability and expansion by integrating innovation, strategy, and operational excellence to generate sustainable value at scale.

Expert in end-to-end P&L management (OPEX/CAPEX) exceeding $25M USD, achieving cost optimization of up to 40%, and productivity increases of 35%. Proven track record of consolidating operations and shared services to sustain profitability and expansion in highly regulated markets.

Specialized in transformation, systems development, and directing global portfolios, with mastery in ERP/CRM platforms, Cloud (PaaS/IaaS/SaaS), RPA, BI, AI, and business-oriented solutions (BPO, Managed Services).

Led engineering and operations teams of 350+ professionals, successfully launching new revenue streams generating up to $15M MXN per service and expanding market share by over 19% in LATAM.

A results-driven leader adept at aligning corporate strategy with technology execution to ensure operational stability, scalability, and financial impact.

A promoter of cultures of excellence, innovation, and continuous improvement (Lean, Kaizen, Six Sigma), with extensive experience in market entry, consolidation of regional services, and leadership with a comprehensive vision for business, technology, and people.

Key experience

Planning and Strategy

Business Strategic Vision: IT Leader with extensive experience aligning technology strategy with corporate vision and objectives, focused on driving profitability, growth, competitiveness, security, innovation, and customer satisfaction.
Negotiation and Strategic Alliances: Technology leader skilled in defining, negotiating, and establishing strategic alliances with partners and vendors, generating tangible and sustainable benefits (economic, technological, and operational) on a mutually beneficial basis.

Technological Transformation

Technology Management & Innovation: Over 17 years leading technological transformation, designing, integrating, and deploying IT platforms, services, and operations on a regional scale in Mexico, LATAM, the U.S., and Asia. Expert in digital strategy, automation, continuous improvement, and technology governance (ISO, ITIL, TOGAF), driving operational efficiency, compliance, and sustainable service models.
Technology Function Implementation & Optimization: Proven track record of structuring and scaling Development, Infrastructure, and Support functions. Led the definition of architectures, operational models, and methodological standards (Scrum, Microservices, Low Code, ITIL, EMV, NIST, CI/CD, SAFe) to ensure consistent, secure, and business-oriented deliveries. Expert in implementing enterprise systems, mission-critical services, and high-performance platforms, strengthening the organization's operational continuity and technological sustainability.

Financial Management

IT Investment & Financial Management: Over 14 years of comprehensive P&L management (OPEX/CAPEX), including planning, budget optimization, cost reduction, operational efficiency, risk mitigation, and regulatory compliance.

Regulatory and Corporate Governance

Governance and Regulatory Compliance: Responsible for implementing control frameworks, risk management, and compliance, strengthening the prevention of operational incidents, cybersecurity failures, and regulatory risks with government entities.
Continuous Improvement: Project Leader for the institutionalization and certification of the organization under NOM, ISO, ITIL, and TOGAF standards, leading regional IT, Projects, and Operations teams in Mexico and LATAM.

Leadership and Talent Development

Leadership and Talent Development: Experience directing global engineering, process, and project teams, with a focus on training, growth, and consolidation of high-performance teams. Expertise in attracting, developing, and retaining key talent across various specialties.
Executive Communication and Influence: A strategic partner in managing relationships with users and key areas to understand, prioritize, and enable business needs through technological solutions, effective communication, and a value-focused approach.

Operations Management

Operational Excellence: Over 11 years leading technology operations in manufacturing, logistics, production, and support, overseeing maintenance, change management, technical support, and projects. Focused on accelerating and streamlining processes, systems, and resources by applying international standards such as Lean, Six Sigma, ITIL, Kanban, and OPM3.
Change Management: Responsible for defining and executing change management plans in multinational organizations, ensuring the agile and effective adoption of new technologies, processes, and work models oriented toward continuous improvement and organizational transformation.
Service Delivery and Management: Over 13 years as a Delivery Manager leading the implementation, management, business development, and operational expansion of services in Mexico, the U.S., and LATAM. Comprehensively managed resources, budgets (P&L-OPEX/CAPEX), tenders, contracts, and strategic relationships.

Main Roles

Deputy director of Projects and Operations

Objective: To lead the definition and execution of the regional technology strategy for the Operations area in LATAM (Manufacturing, Logistics, Warehouse, and Support), managing a portfolio exceeding $25M USD and directing a global team of 350+ resources (Projects, Quality, Support, and Delivery). Ensuring expansion, profitability, and operational continuity through efficient management of resources, risks, and budgets.

Direction of multi-million dollar strategic portfolios and digital transformation programs across LATAM.
Leadership of 350+ professionals and management of budgets exceeding $25M USD.
Design and implementation of shared services models that drove operational efficiency and standardization across the region.
Continuous improvement specialist (Lean, Six Sigma), achieving results of over 25% in efficiency and double-digit reductions in operational costs.
Experience in Mergers & Acquisitions (M&A), successfully integrating processes, teams, and systems.
Recognized for combining strategic vision with operational excellence to enable growth and resilience.

IT Manager / Delivery Manager

Objective: To lead comprehensive IT technology strategy and operations, ensuring operational continuity, innovation, and sustainable business growth. Managing an annual budget of $20M MXN and a multidisciplinary team of 50+ specialists, fostering a culture of excellence, accountability, and continuous improvement, while optimizing costs and increasing the availability and efficiency of key services.

Implementation of digital transformation strategies, reducing operational costs by up to 30%.
Accelerated delivery of critical services in banking, retail, e-commerce, manufacturing, and telecommunications.
International experience in Mexico, the U.S., and LATAM, adapting operations to local and global regulatory frameworks.
Expert in implementing technology control and governance frameworks such as ITSM, ITIL, COBIT, TOGAF, and ISO 27001.
Proven leader in ensuring operational continuity and information security in highly regulated environments.
Development of regional support and operation models, generating increases in scalability and customer satisfaction.
Design and integration of complex corporate solutions to enable business scalability and innovation.
Experience with leading platforms: SAP, Dynamics BC, Salesforce, ServiceNow, Dynatrace, Azure, Citrix, PeopleSoft.
Led Engineering teams in developing advanced analytics solutions (BI, ML), service management (ERP/CRM), automation (RPA), and regulatory compliance (EMV, NIST, PCI-DSS).
Certified and specialized in Agile, Scrum, SAFe, and DevOps, reducing delivery times and ensuring the quality of systems generated.
Specialist in defining business-aligned IT architectures, applying frameworks (Microservices, Low-code, Layered, Event-Driven).
Recognized for translating business needs into technological solutions that generate tangible, measurable, substantial, and profitable value.

Project and Program Manager / PMO

Objective: To lead technology operations, regional delivery, and digital transformation in Mexico, LATAM, and the U.S., combining strategy, execution, and customer focus to accelerate business growth and guarantee the stability of services and technologies at scale.

Expert in transforming technology into an engine for commercial expansion and sustainable profitability by integrating innovation, operational efficiency, and business vision.
Experience directing and optimizing portfolios of over $25M USD (P&L – OPEX/CAPEX, ROI).
Leader of operations and project teams, managing organizations of 200+ professionals in multicultural environments.
Efficient service execution, achieving cost reductions of over 40%, productivity increases of 35%, and the creation of new revenue streams through digital models, BPO, and managed services.
Led high-impact initiatives, generating annual recurring revenue of $15M MXN, expanding into new LATAM markets with a 15% share, and freeing up $8M MXN for innovation, positioning business units as centers of value and profitable growth within the organization.

Project and Program Manager / PMO

Objective: To lead the design, integration, deployment, and support of enterprise solutions and services (BPO, SaaS, PaaS, IaaS, ERP/CRM, BI), as well as the design, implementation, and management of Project Management Offices (PMOs). Ensuring project delivery is aligned with business objectives, enhancing executive visibility, and guaranteeing user satisfaction.

Over 15 years of experience leading strategic IT and business projects in multinational companies.
Management of multi-million dollar budgets and multidisciplinary teams in highly complex environments.
Certified in agile and hybrid methodologies (Agile, Scrum, SAFe, PMBOK), with a track record of 95%+ on-time delivery.
Responsible for managing key stakeholders, ensuring alignment with corporate strategy and business expectations.
Experience in project governance, risk management, and PMO management to ensure control, efficiency, and traceability.
Recognized for driving projects with a significant impact on growth, innovation, and profitability.